Diamond Hand Clutch

RETURNS

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Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Additional non-returnable items:
* Gift cards

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
* Merchandise with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 3 days after delivery

 

ONLY store credit is given for all returned/refunded items.

To return your product, you should mail your product to:

3340 Poplar Avenue #307, Memphis , TN, 38111, United States.

 

REFUNDS

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If you receive a refund, the cost of return shipping will be deducted from your refund. ONLY store credit is given for all returned/refunded items.

 

Late or missing refunds
Please allow 7- 10 business days for your store credit to mailed to you. If you still have not received your refund yet, please contact us at andresprettynsassy@gmail.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES (if applicable)

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We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at andresprettynsassy@gmail.com and send your item to:

3340 Poplar Avenue #307, Memphis , TN, 38111, United States.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Turnaround
All orders are shipped within 48 hours Monday - Friday, 8am - 5pm.

Carriers
UPS

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.